A Brief Outline of the Microsoft 365 Admin Roles and Responsibilities

Organizations or business enterprises subscribed to the Microsoft 365 or Office 365 cloud computing service must assign their employees the right admin roles. These admins will have access to the organization’s private information; thus, it is crucial that the right professional is selected and assigned the right admin roles. Microsoft 365 comes with a set of admin roles that are designed to allow users of the organization to work within their specific domains. The detailed roles and responsibilities of each Microsoft 365 admin are available on the Microsoft website. In this article, we will list 10 selected Microsoft 365 admin roles and discuss their responsibilities in brief.

Here are the Microsoft 365 admin roles:

·         Global Admin – These administrators will have access to the data and almost all management features across Microsoft online services. The person who signed up for Microsoft online services becomes a global admin by default and they can assign other global admins. Global admins have permission to reset passwords for all users, unblock another global admin, add and manage domains. Also, Microsoft recommends having at least 2-4 global admins, however, having more than 4 global admins is considered a security risk.

·         Exchange Admin – These administrators view and manage users’ email boxes, Exchange Online, and Microsoft 365 groups.

·         Billing Admin – These administrators manage purchases, subscriptions, and service requests as well as monitor service health.

·         Groups Admin – These administrators manage all groups across the admin centers, including Microsoft 365 admin center and Azure Active Directory (AD) portal.

·         Helpdesk Admin – These administrators help non-admin users to reset passwords and can force them to sign out. They also manage and monitor service requests and health.

·         Service Support Admin – These admins have additional admin roles to open and manage service requests, view and share message center posts, and monitor service health.

·         Office Apps Admin – These admins use the Office cloud policy service to create and manage cloud-based policies for Office apps. They also manage and monitor service requests and health along with the What’s New content that users see in their Office apps.

·         Teams Admin – These admins have access to and manage the Teams admin center. Managing meetings, conference bridges, and organization-wide settings are some other roles of the Teams Admins.

·         SharePoint Admin – These admins have access to and manage the SharePoint Online admin center. They can also create and delete sites as well as manage site collections and global SharePoint settings.

·         User Admin – These administrators can add users and groups, assign licenses, manage most users’ properties, manage user views, update password expiration policies, manage service requests, and monitor service health.

 

Conclusion

Apart from these ten admin roles, Microsoft has outlined the roles and responsibilities of other admins that need to be understood clearly before giving access to the users. Every Microsoft 365 admin roles in the service have their own area or domain in which to function, giving access to the wrong users may lead to security threats and similar consequences for the organization. Therefore, it is essential to understand and compare each Microsoft 365 role to know its functions and domain. Office 365 administrators have the knowledge and expertise about the various features and functions of the Microsoft 365 cloud computing platform. They can help their business enterprises by effectively managing and monitoring Microsoft 365 and finding the right cloud solutions.

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