Consumer services, also known as customer service, are a category of industries that provide services to consumers. These services are typically provided by companies and their employees to fulfill their customers’ needs and expectations. A career in the consumer services industry offers many opportunities to develop relationships with clients and help them get the goods and services they need. If you have a passion for helping others, this may be the right field for you.
ExxonMobil is one of the world’s largest companies, an industry leader in energy production and chemical manufacturing. It operates or sells products in more than 50 countries, explores oil and natural gas on six continents, and teams with public- and private-sector organizations to address the risks of climate change. Its primary businesses – Upstream, Product Solutions, and Low Carbon Solutions – provide products that enable modern life. These include energy, chemicals, lubricants, and lower-emissions technologies that help meet the dual challenge of fueling global economies while addressing the risks of climate change. As one of the largest integrated fuels, lubricants, and chemicals companies in the world, ExxonMobil is known for its advanced technology. These products are sold globally, helping keep people warm, moving, and working efficiently.
Tangerine Bank offers a wide range of products and services, including bank accounts, credit cards, mortgages, and investment options. It started as ING Direct in 1997 and was acquired by Scotia bank in 2012.
Customers can manage their Tangerine accounts through an online banking app or their desktop computers. They can review, categorize, transfer funds, deposit cheques, and chat with a Tangerine Associate – all from the comfort of their own home. The bank also offers a zero-fee daily chequing account and a Visa Client Card, which enables free ABM access. These features help reduce the cost of daily debit purchases, making it an excellent choice for Canadians who spend a lot of money on their chequing account. Tangerine also offers a low-rate home equity line of credit that lets clients borrow against the value of their homes without breaking the bank. The credit can be used to finance any project or purchase. It also comes with a fixed repayment plan and no additional fees.
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Uber is a ride-hailing platform that connects drivers and passengers on demand. It offers a range of transportation services, including cabs and taxis, as well as food delivery through its Uber Eats service. Its technology uses data about driver and passenger behavior to determine the price of a ride. For example, Uber charges a higher price when there’s more demand during peak times. As a result, drivers are incentivized to pick up more fares during times of high demand. This has caused some controversy over surge pricing, especially during blizzards. To keep rider and driver experience running smoothly, Uber relies on a complex support ecosystem that allows it to quickly deploy new products and scale to meet customer needs around the globe. It chooses Zendesk Support for its flexibility and ability to adapt to change.
Airbnb is an online aggregator/marketplace that connects hosts and travelers around the world. It allows hosts to rent out their extra spaces or underutilize properties to guests, allowing them to earn money and meet new people. It is a service that has revolutionized the travel industry, allowing people to stay in a variety of unique locations at a lower cost than hotels. It also facilitates cultural exchange, enabling hosts to connect with interesting people and their guests to learn about the local culture from the inside out. The company provides host protection insurance, a rating and review system, and customer support. It also acts as a transaction facilitator between hosts and travelers, building trust among both parties to reduce costs and increase transactions.