Digging Deeper Into Reliant Energy Reviews: Are They as Reliable as They Claim?

If you’re looking for an energy provider, you’ve come across Reliant Energy. But what do customers think of them? In this article, we’ll look closer at Reliant Energy reviews to see if they’re as reliable as they claim.

Reliant Energy is one of the largest electricity and gas providers in Texas. They offer a variety of plans, including fixed-rate and variable-rate options. They also have several green energy options for customers interested in supporting renewable energy sources. Generally speaking, customer reviews of Reliant Energy are positive. Customers appreciate the variety of plan options and the company’s commitment to renewable energy. However, some customers have complained about high rates and unexpected fees. Though, most customers seem happy with the service they’ve received from Reliant Energy.

If you’re considering signing up for service with Reliant Energy, read through a few customer reviews to get a better sense of what to expect. And remember, even the best energy providers can have occasional hiccups – so be sure to read your contract carefully before signing up for service!

Overview of the Different Types of Reliant Energy Reviews;

Reliant Energy is one of the largest electricity providers in Texas. They offer a variety of plans, including fixed-rate, variable-rate, and prepaid electricity plans. But are they as reliable as they claim? Let’s look at some Reliant Energy reviews to find out.

First, let’s start with the basics. Reliant Energy is a subsidiary of NRG Energy, one of the largest energy companies in the world. They’re headquartered in Houston, TX, serving over two million customers in Texas alone. In addition to electricity, they also offer natural gas services in some areas.

Now that we know a little about them let’s look at what customers say. Reliant Energy reviews are positive. Customers appreciate the variety of plan options and competitive prices. Many customers have been with Reliant for years and have never had any problems with their service.

Pros and Cons of Using Reliant Energy;

Many energy companies are vying for your business, so knowing which one to choose can be hard. In this article, we’ll look closer at Reliant Energy, a company that offers electricity and gas plans in Texas. We’ll discuss the pros and cons of using Reliant Energy and what customers have to say about their experience with the company.

On the plus side, Reliant Energy offers various energy plans, so you can choose the one that best suits your needs. They also have a rewards program where you can earn points for every dollar you spend on your energy bill. These points can be redeemed for gift cards or discounts on future statements. And if you sign up for autopay, you’ll get a $5 discount each month.

However, there are some drawbacks to using Reliant Energy. First of all, their rates are not always the most competitive. Additionally, some customers have complained about poor customer service and unexpected fees. But overall, Reliant Energy is a reliable energy provider that offers some good perks for its customers.

Common Complaints About Reliant Energy;

Reliant Energy is one of the biggest energy providers in the United States. They offer various services, including electricity, natural gas, and solar. They have a wide range of plans and prices, so there’s something for everyone.

However, not everyone is happy with Reliant Energy. There are quite a few complaints about the company. Here are some of the most common complaints:

  • The prices are too high. This is the most common complaint about Reliant Energy. Many people feel their rates are too high compared to other energy providers.
  • The customer service is terrible. Many people have had bad experiences with Reliant Energy’s customer service. They find it hard to get in touch with someone when they have a problem and often feel like they’re being ignored or brushed off when they do speak to someone.
  • There have been outages and brownouts. This is especially true in Texas, where Reliant Energy is based. There have been reports of power outages and brownouts lasting for hours or even days. This can frustrate customers, primarily if they rely on electricity for medical purposes or work from home.
  • Billing issues abound; unfortunately, billing issues are also widespread with Reliant Energy. Customers have complained about being overcharged, not receiving bills on time, and having difficulty understanding their bills when they do receive them.

Exploring Customer Satisfaction Ratings;

There’s more to a company than its customer satisfaction ratings. In this section, we’ll look closer at Reliant Energy’s customer satisfaction ratings to see what they tell us about the company.

According to the most recent American Customer Satisfaction Index (ACSI) data, Reliant Energy scored 76 out of 100 for residential electric service. This is slightly below the industry average of 77, putting Reliant Energy in the middle of the pack among significant electricity providers.

Reliant Energy’s customer satisfaction score has improved recently, rising from 74 in 2016 to 76 in 2017. This is encouraging news for the company, which has been working to improve its customer service in recent years. Looking at other measures of customer satisfaction, Reliant Energy fares better. For example, the Better Business Bureau (BBB) gives the company an A+, the highest possible rating. And on Consumer Affairs, Reliant Energy has an average rating of 4 stars out of 5 based on nearly 2,000 reviews.

Then, Reliant Energy’s customer satisfaction ratings are mixed but generally positive. The company is doing well in some areas but still has room for improvement in others.

Alternatives to Reliant Energy;

After reading through a few Reliant Energy reviews, it’s clear that they’re not the most reliable company out there. If you’re looking for alternatives to Reliant Energy, here are a few companies that may be a better fit for you:

  • Green Mountain Energy is an electricity provider that offers 100% carbon-free electricity. They have various plans, so you can find one that fits your needs.
  • Ust Energy is another electricity provider that offers green energy options. They have various plans and programs, so you can find one that fits your needs.
  • AEP Texas is an electricity provider that serves parts of Texas. They offer a variety of plans and programs, so you can find one that fits your needs.


In conclusion, Reliant Energy reviews provide insight into the reliability of their services. While some customers are satisfied with their performance, a few complaints should not be ignored. Nevertheless, Reliant Energy is one of the top contenders for providing energy solutions for its consumers. Their competitive rates and reliable customer service representatives have proven to be an efficient and reliable company worth considering if you’re looking for a new energy provider.